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Experience. Design.


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Experience. Design.


Stephen designs for human beings.

We live in a world of mash-up products and services that blur the lines between brand and product. Similarly, my own career has been a mash-up of experiences, weaving Human-centered Design practice and Creative Direction for two decades.

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Project Elements


Project Elements


Reimagining the credit card - and going to pilot!

In the last 70 years, credit cards have hardly changed. Invented as a utilitarian device to access credit, little has been done to challenge the banality of the rectangle.

Inspired by Dan Makoski at Capital One, we have reimagined the very idea of a credit card—a seemingly insignificant utility—as a beautiful touch point that links you to your finances. Now it can become an expression of who you are, the choices you make, and elevate your purchasing experience.

To humanize a banking experience takes time, and can mean starting over and over again, in this case years. But I am proud to have taken this card all the way to Pilot in a Philly cafe, to SXSW, and to co-creating card designs with artists in Miami. 

video/photography credits: Jonathan Castro Films, Rick Reisdorf

Creative Director, Product/UX

Go-to-pilot creative vision
UX Team lead
Digital & physical prototype tests
Customer research
Acquisition experience, Web/Mobile
Photography/Video/Art Direction
Artist engagement & contracting
Agency Hiring & Management


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Library of Congress


Library of Congress


Transforming the main website for the nation's oldest cultural institution and the world's largest library will take some time. 

Hundreds of thousands of web pages and an incalculable number of experiences are being reconsidered and redefined to bring visitors of LOC.gov a seamless, efficient and meaningful experience. To many of us, the profound guidance from Peter Morville made the task seem doable.

Design Supervisor

Creative Direction
UX & UI design
Art direction, visual design
Information architecture
Web strategy
User research

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TSA


TSA


The Transportation Security Administration (TSA) wanted to become better aligned with the public’s need for information to make travel safer and airport checkpoints less stressful. They believed (and we agreed) that their website TSA.gov was a good place to start meeting traveler's needs.

User Experience Manager

Web strategy
Workshops
Heuristic site assessment
User research
Information architecture
Style guide

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US Treasury & FRBNY


US Treasury & FRBNY


Here's a brief story about how we transformed a series of proprietary process software – used solely by the Federal Reserve Bank of New York and the U.S. Treasury to receive and monitor securities bids made by Wall Street's largest investment banks — into one comprehensive auction application. Today, this is literally the tool the US Treasury uses to balance the economy—billions of dollars pass through this system every day.

Manager User Experience

ux leadership
visual design & style guide
user research: interviews, workshops
information architecture
 

 

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Tumi Luggage


Tumi Luggage


The Tumi luggage account was the coveted brand in the agency at the time, and I was the Art Director partnered with creative genius, David Bender, to create beautiful brand experiences in advertising and in-store.

Art Director

Art direction
Advertising campaigns
Photo shoot direction
Branding
POS design
Production management

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Sirius Satellite Radio


Sirius Satellite Radio


Sirius Satellite Radio was ready to launch when I led an in-house design department to manage all creative initiatives, online and offline, including national and retail campaigns and special events such as NASCAR. 

Oh, and a new logo.

Creative Services Manager
Design Team Lead

Point of Sale Marketing
Advertising
Identity/logo design
Branding systems
Design leadership
Creative direction, art direction
Production management

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More Work


More Work